Online Order Help
All of our online orders are processed by Small World Roasters. We are happy to answer all questions via phone or e-mail.
Monday through Friday 8:00 am to 4:00 pm eastern time.
Monday through Friday 8:00 am to 4:00 pm eastern time.
Contact Information
Satisfaction Guarantee
We guarantee your satisfaction. If there is a problem or question regarding an order, please contact Small World Roasters at 800.746.8003 (Monday-Friday 8am-4pm ET), or send us an email at roastmaster@smallworldcoffee.com.
How can I pay for my online order?
We accept Visa & MasterCard.
Is your website secure?
Yes, all transactions are encrypted with a UserTrust
256 bit SSL certificate to protect your information as it travels through
the internet.
When will my order ship?
As we roast your coffee to order, orders placed before 6:00 AM Monday
through Thursday will be shipped the same day. Orders placed after
6:00 AM Thursday through Sunday will ship Monday.
How will my order ship?
We ship our coffee via UPS from Rocky Hill, NJ 08553. You may choose
you shipping method on the Shipping Information page during checkout.
Shipping options are:
- UPS Ground - details from UPS - estimated delivery time
- UPS Three Day Select - details from UPS
- UPS Second Day Air - details from UPS
- UPS Second Day Air AM - details from UPS
- UPS Next Day Air - details from UPS
- UPS Next Day Air Saver - details from UPS
Return Policy
If you are not satisfied with any Small World product we will replace
it, or refund the full cost of the product, including shipping. Small
World Roasters strives to provide the best Customer Service, and
we will do everything we can to ensure that you're satisfied.
If you need to return an item, please contact Small World Roaster first and we will arrange for return shipping at no cost to you. You can contact Small World Roaster at 800.746.8003
(Monday-Friday 8am-4pm ET), or send us an email at roastmaster@smallworldcoffee.com.
If you need to return an item, please contact Small World Roaster first and we will arrange for return shipping at no cost to you. You can contact Small World Roaster at 800.746.8003
(Monday-Friday 8am-4pm ET), or send us an email at roastmaster@smallworldcoffee.com.
Privacy Policy
Small World Roasters values its customers and respects their privacy.
We collect customer information to communicate with you about our
products and the services that we offer. We do not sell, trade or
share customer information. Rest assured that this policy will never
change.
